Shipping Policy

Two clocks run on every order: how long it sits with us before it leaves, and how long the carrier takes once it does.

Cut-off for same-day queueing

Orders placed and paid before 3:00 PM EST on a business day join that day's queue. Anything later, or placed on a weekend or federal holiday, rolls into the next business day.

Handling: 2-4 business days

This is our side of things: your order is checked, packed, and handed off to a carrier. Business days are Monday through Friday, excluding U.S. federal holidays. Handling can run toward the top of that range during busier stretches, and you get a "Processing Confirmation" email once your order is in the queue.

Transit: 4-6 business days

This is the carrier's side. The clock starts once they pick up the package. Weekends and holidays don't count toward transit, and actual speed can shift with region, carrier load, and weather.

• All 50 U.S. states
• APO, FPO, and DPO military addresses
• Standard P.O. Boxes, shipped via USPS

Standard shipping is free on every order, no minimum spend, across all 50 states and to APO/FPO/DPO addresses and standard P.O. Boxes. We assign the carrier based on package weight, destination, and current network capacity, and you'll see which one is carrying your box in the Shipping Confirmation email.

APO, FPO, and DPO addresses ship the same way as any U.S. address, but route through extra postal handoffs, so transit runs longer.

These timelines are set by postal regulations and cannot be expedited, and can stretch further during peak seasons.

You'll get four emails as your order moves along: an Order Confirmation right at checkout, a Processing Confirmation once your order enters the queue, a Shipping Confirmation with your tracking number and carrier, and a Delivery Notification from the carrier once it lands.

To check on a package, use the link in your Shipping Confirmation email, visit our Order Tracking page with your order number and email, or go straight to the carrier's site. Give tracking 24-48 hours to populate after your Shipping Confirmation goes out, that gap is normal.

Wrong address on file?

Email [email protected] right away with your order number and the correct address. We can usually fix it within 12 hours of ordering, before fulfillment starts; after that, a change can't be guaranteed, and once it ships, the carrier needs a formal correction request.

Package marked delivered but missing?

Once a carrier marks a package "Delivered," we can't take responsibility for it going missing after that point. Check with neighbors, confirm the drop location with the carrier using your tracking number, and file a claim with the carrier for higher-value items. Send us the tracking number and the carrier's response and we'll help from there.

Running past the estimate?

If a package hasn't arrived 6 business days past the estimated delivery date, reach out with your tracking number and we'll open a trace with the carrier.

Arrived damaged, defective, or wrong?

Tell us within 7 calendar days of delivery. Send photos of the item, the packaging, and any damage to [email protected] along with your order number, and we'll sort out a free replacement (if in stock) or a refund, processed within 5-7 business days. Claims filed after 7 days can't be accepted, since carriers hold us to the same window.

Our timelines (2-4 business days handling, 4-6 business days transit) reflect normal operating conditions, not a guarantee. Carrier delays, weather, holidays, and address issues sit outside our control and can push a delivery date. We keep an eye on every order, and if something runs past a reasonable window, we'll follow up with the carrier directly.

• Email: [email protected] (replies within 24 hours, business days only)
• Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)
• Address: CA
• Contact form: available on our Contact page

Have your order number, order date, and the email used at checkout ready, that gets you the fastest answer. We don't process support requests on weekends or federal holidays.