30 Days to Send Something Back
Most items can be returned within 30 calendar days of delivery. The countdown starts the day the carrier marks your package delivered, weekends and holidays included.
30 calendar days from delivery, full stop. Past that window, we can't accept a return.
Condition We Need It Back In
- Unworn and unwashed, with original tags still attached where they apply
- Original packaging intact and undamaged
- No odors, stains, or signs of use
- Mugs specifically: unused, in original packaging
Even a quick try-on at home counts as worn, so give sizing a second look before wearing anything.
Who Covers Return Shipping
| Reason for return | Who pays return shipping |
|---|---|
| Item arrived defective or damaged | We cover a prepaid label |
| We sent the wrong item | We cover a prepaid label |
| Size or fit didn't work out | You cover it |
| Change of mind | You cover it |
Starting a Return
- Email [email protected] within 30 days of delivery with your order number and the item(s) you're returning.
- If the item arrived damaged, defective, or wrong, attach a few clear photos, our Shipping Policy covers the 7-day damage reporting window.
- We'll reply with return instructions and, if it applies, a prepaid label.
Refund Timeline
Plan on roughly 3-4 weeks total from the day your return reaches us:
- Inspection once it arrives: 2-3 business days
- Refund processed: 5-7 business days
- Bank posting time: 5-10 business days (PayPal is usually quicker)
Transit time for the package to get back to us depends on the carrier you use and is not included in that estimate.
Refunds go back to the original payment method, no exceptions.
No Direct Exchanges
We don't swap items directly. Need a different size? Return the original within 30 days of delivery for a refund, then place a new order for what you actually need.
If the item showed up damaged, defective, or wrong, that's on us, we'll send a free replacement (if it's in stock) or refund you, your call.
What We Can't Take Back
- Final sale or clearance items
- Customized or personalized items
- Gift cards
- Anything outside the 30-day window
Returns Support
- Email: [email protected]
- Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)
- Address: CA
Free Shipping on All U.S. Orders
30-Day Easy Returns
Secure Checkout via PayPal