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Store policy

Return & Refund Policy

A straightforward 30-day return window, with clear rules on condition, shipping cost, and refund timing.

Effective Date: September 26, 2026 Last Updated: September 26, 2026

1

30 Days to Send Something Back

Most items can be returned within 30 calendar days of delivery. The countdown starts the day the carrier marks your package delivered, weekends and holidays included.

30 calendar days from delivery, full stop. Past that window, we can't accept a return.

2

Condition We Need It Back In

  • Unworn and unwashed, with original tags still attached where they apply
  • Original packaging intact and undamaged
  • No odors, stains, or signs of use
  • Mugs specifically: unused, in original packaging

Even a quick try-on at home counts as worn, so give sizing a second look before wearing anything.

3

Who Covers Return Shipping

Reason for returnWho pays return shipping
Item arrived defective or damagedWe cover a prepaid label
We sent the wrong itemWe cover a prepaid label
Size or fit didn't work outYou cover it
Change of mindYou cover it
4

Starting a Return

  1. Email [email protected] within 30 days of delivery with your order number and the item(s) you're returning.
  2. If the item arrived damaged, defective, or wrong, attach a few clear photos, our Shipping Policy covers the 7-day damage reporting window.
  3. We'll reply with return instructions and, if it applies, a prepaid label.
5

Refund Timeline

Plan on roughly 3-4 weeks total from the day your return reaches us:

  • Inspection once it arrives: 2-3 business days
  • Refund processed: 5-7 business days
  • Bank posting time: 5-10 business days (PayPal is usually quicker)

Transit time for the package to get back to us depends on the carrier you use and is not included in that estimate.

Refunds go back to the original payment method, no exceptions.

6

No Direct Exchanges

We don't swap items directly. Need a different size? Return the original within 30 days of delivery for a refund, then place a new order for what you actually need.

If the item showed up damaged, defective, or wrong, that's on us, we'll send a free replacement (if it's in stock) or refund you, your call.

7

What We Can't Take Back

  • Final sale or clearance items
  • Customized or personalized items
  • Gift cards
  • Anything outside the 30-day window
8

Returns Support

  • Email: [email protected]
  • Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)
  • Address: CA

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